SECTION 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and phone number.

When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Subscribers to Brûlerie du Quai mobile marketing messages will discover new products, promotions, exclusive offers and more. No personal information will be shared with third parties.

To stop receiving marketing text messages
Text STOP to +1 (844) 571-0413

For help with marketing text messages
Text HELP to +1 (844) 571-0413

Message and data rates may apply. You will receive marketing text messages from Brûlerie du Quai at the number you provide. You understand that you are not required to provide consent as a condition of purchasing goods and services, and that text messages may be sent using an autodialer. You may unsubscribe at any time. The information provided will be retained in accordance with our Privacy Policy.

SECTION 2 - Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for those reasons only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your consent, or provide you with an opportunity to say no.

How can I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by email at info@brulerieduquai.com or by mail at: Brûlerie du Quai, 200 route du Quai, Carleton-sur-Mer, Québec, CA, G0C 1J0

SECTION 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms of use.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored by Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS helps ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - USE OF COOKIES

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device when you visit our site. They help us understand your preferences and interactions with our content.

Types of cookies we use:

Essential cookies: These cookies are necessary for the basic functioning of our website. They enable you to move around the site and use its features, such as accessing secure areas.

Performance Cookies: These cookies collect information about how visitors use our website, for example which pages visitors go to most often. This data helps us improve site functionality and the user experience.

Functionality cookies: These cookies allow us to remember your preferences (such as language or region) and provide personalized features. They help us tailor our content to your interests.

Targeting Cookies: These cookies are used to deliver adverts that are relevant to you and your interests. They may also limit the number of times you see an advert as well as help measure the effectiveness of advertising campaigns.

SECTION 5 - Third Party Providers

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted industry standards.

SECTION 7 - Age of Consent

By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your province or state of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon their posting on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, rectify, amend or delete your personal data that we hold about you, or file a complaint or simply request more information, contact our Compliance Officer at: info@brulerieduquai.com or by mail to Brûlerie du Quai
[A/S: Compliance Officer] 200 route du Quai, Carleton-sur-Mer, Quebec, CA, G0C 1J0