refund policy
We offer refunds and exchanges within 10 days of purchase. Items must be returned at your expense in their original condition, with all tags and packaging intact. To start a return, contact us at : info@brulerieduquai.com .
Important: Do not return your items to the manufacturer.
refund process
Once your return is received and inspected, we will notify you via email whether your return has been approved or rejected. If approved, a refund will be issued to your original method of payment.
missing refunds
If you haven’t received a refund, first check with your bank or credit card company, as this can take some time. If you still haven’t received anything, contact us at info@brulerieduquai.com.
non-refundable items
Clothing, books and magazines are final sale. No returns or refunds will be accepted.
items for sale
Only regular priced items are eligible for a refund.
exchanges
We only replace defective or damaged items. For exchanges, please email us at info@brulerieduquai.com and return your item to: 200 route du Quai, Carleton-sur-Mer, Québec, CA, G0C 1J0.
gifts
If the item was marked as a gift, you'll receive a gift credit once the return is processed. If it was not marked as a gift, the buyer will be refunded.
shipping
To return your item, send it to:
200 Quai Road, Carleton-sur-Mer, Quebec, CANADA, G0C 1J0
Return shipping costs are your responsibility and are non-refundable. For items over $75, we recommend using a trackable and insured shipping service as we do not guarantee receipt of your return.